BQLD Apps PRIVACY
POLICY
BQLD Apps (BQ Referee & BQ Coach) and its
related entities (Us, We, Our) respects and values your privacy and is
committed to keeping your Personal Information private. The Privacy Act 1988
(Cth) regulates the way in which We collect and use your Personal Information,
as well as the circumstances under which We might provide information to third
parties. We comply with the Australian Privacy Principles in that regard.
This Privacy Policy outlines how We collect, use,
disclose, store, and otherwise manage your Personal Information and is designed
to assist you in understanding how We collect and use your Personal Information
in connection with the provision of our sporting, organizational and related
services, the marketing of Our various services and to assist you in making
informed decisions when using Our App.
How and why, We collect
your information
We will collect your personal information for
several reasons, including where it is necessary for Us to provide Our
services, to maintain contact with you, to keep you informed of the services We
offer, current developments, to notify you of events or service offerings, for
recruitment and employment and for administration and management purposes.
Generally, We will collect
Personal Information directly from you. It may occasionally be necessary for Us
to collect your Personal Information from a third party, or from a publicly
available source. We will only collect Personal Information in that way where
you have consented, you would reasonably expect Us to collect Personal
Information in that way, or if it is necessary for the performance of Our
services.
We may also collect Personal Information about you
from your use of Our websites (which will include mobile phone applications and
similar or relates technology), registration or participation in competitions
or events, using services or products and information you provide to Us through
contact mailboxes or using Our websites.
Information We may collect.
“Personal Information” is information that could
identify you as an individual, or from which your identity could be reasonably
ascertained.
The Personal Information that We collect depends on
the nature of our relationship or engagement with you, including as a member,
official, sponsor, parent, participant, athlete, customer, supplier, contractor
and/or visitor to our websites.
During
running our organisation, we will collect information which may include the
following kinds of Personal Information:
We may also collect sensitive
information which you have provided to us and which you consent to us holding,
including medical information, information and data relating to your physical
circumstances and condition, injuries, treatment, recovery, and the like.
We may also collect Personal Information from the
following sources:
Examples of information that may be collected
include name, contact details, date of birth, gender, marital status,
occupation or physical description and the details of other persons that you
might give to Us. Where relevant, we may ask you for other information, in particular, to receive orders or to conduct Our
organization, run competitions and provide Our services. It may also be
necessary for Us to collect credit card or bank account details or other
details.
We will not usually seek to collect sensitive
information (such as detail of race or ethnic origin, religious beliefs,
criminal record, mental health, or sexual orientation) from you. If it is
necessary for Us to collect (or if you provide) sensitive information, We will obtain your explicit consent (or by providing such
information to Us, you provide consent) to the collection and use of such
information.
When you use Our website, information may be
collected in the manner described below (see Cookies). Otherwise, the
information collected will only be information that you enter
into the website.
We will only use your Personal Information to:
We may use your information, including your Personal Information, to market
Our services, including by internet and/or email. You will have the opportunity
to elect not to receive further marketing information from Us by writing to admin@bqld.au. We will
endeavor to process your request within 21 days. Alternatively, if We have
contacted you by email, you may use the unsubscribe function in that email to
notify Us that you do not want to receive further marketing information,
updates, changes of schedule and the like from Us.
We will hold your personal information for only as
long as is required to fulfil the purposes for which it was collected or as
required by law.
We may share your Personal Information with third
parties who you instruct Us to contract, to assist Us to provide the services
requested by you. Those third parties may include service providers who assist
Us in performing Our services such as for example, health service providers,
administrators, trainers, clubs and organizations. We
will generally require that those persons or organizations protect your
information in the same way We do. We will never sell your personal information.
We may store, process or back-up your personal
information on computer servers or networks which are located overseas or in
“the cloud”, including where services are performed by service providers who
are located overseas.
Where your Personal Information is provided to
overseas entities, We will take all necessary steps to
ensure that the security of the information is maintained and that it is used
consistent with this policy and Our obligations under the Privacy Act.
Other Information
To improve your experience on Our websites, We may use ‘cookies’. See below for more information on
‘Cookies’.
Our website may contain links to other websites.
Please be aware that We are not responsible for the privacy practices of such
other sites. When you visit a 3rd party link from Our websites. We
advise you to be aware and read their privacy policy.
In addition, Our website
uses third party cookies from Google Analytics, which may include the following
features:
The information We collect and share with third
parties through cookies is aggregated and therefore anonymous (it does not include
Personal Information which is likely to identify you). The information may be
used when you visit Our website and third-party websites.
While We recommend that users enable cookies on their
browsers to enjoy all the features of Our website, the decision remains in the
hands of the individual. Most browsers allow you to control management of
cookies, this will be different depending on each user’s personal computer and
operating system. You should refer to your browser help menu for further
information.
Data
Where We obtain any data because of
your use of Our websites or through any information which you may provide to
Us, you acknowledge that We will own the data and all rights which may subsist
in relation to that date. Such data will
generally be collected and maintained in an aggregated form, without any
personal details which would otherwise identify you.
Disclosure or Distribution to Third Parties
We do not provide your Personal Information to
others unless;
In the event that We allow Personal Information to
be able to be accessed by third parties for organizational purposes such as
computer hosting, We will ensure that they maintain
your privacy and We may require those organizations to sign confidentiality
agreements.
Information about Third Parties
Where you have provided Us with information about
third parties, the same privacy considerations will apply to this information
as to your own Personal Information. When We receive this information, We will assume that you are authorized to provide it to Us.
If requested, you must notify the person that you have provided their
information to Us.
Cookies
You do not
have to provide Us with any personal information if you are a visitor to Our
website and you may choose to remain anonymous or to provide Us with a
pseudonym if you do not wish to reveal your identity. However, you should be
aware that by remaining anonymous or in providing a pseudonym, you may not be
able to access all Our website. We may
also be unable to properly provide Our services to you or the nature and extent
of Our interaction may be limited. We may also be unable to properly respond to
any request.
The use of
Our website may involve the use of cookies. Cookies are used by most major
websites. A cookie is a small text or data file that a website transfers to
your hard drive to allow the website to track the pages that you have visited
or remember your preferences. A cookie only contains information you supply and it cannot access information from your system. We
will use this information for the purposes of optimizing the effectiveness of
Our web services. We use cookies to monitor the traffic to the various pages on
Our website so that We can improve its relevance to visitors and clients. Most
of this information is aggregated and used for statistical purposes. It will
generally contain non-personally identifiable information such as your internet
provider, date and time, search phrases, or referring websites.
Most
browsers are set up to accept cookies. However, if you do not wish to receive
any cookies, you may be able to change the settings of your browser to give you
greater control over this. You may refuse the use of cookies by selecting the
appropriate settings on your browser. However, that may also result in you not
being able to use the full functionality of Our website.
We also
collect some information about your use of Our website. Much of this
information will not be Personal Information as it will not reveal your
identity.
You may
choose to provide Us with Personal Information in some circumstances when you
access Our website, including where you wish to request products or services,
ask Us to respond to queries or correspondence, or apply for work. If you
provide Us with someone else’s Personal Information, you should only do so if
you have their authority or consent. You should also take reasonable steps to
inform them of the matters set out in this Privacy Policy.
Blogs, Forums, and other Social Media
Our
website/s may host or link to social media applications or other services that
allow you to share personal information and content with other users (“Social
Media Applications”). Any personal
information or content that you contribute to any Social Media Applications can
be read, collected, and used by other users over whom We may have no control.
You acknowledge that any contribution by you to a Social Media Application is
publication to the world at large and We are not responsible for any use, misuse,
or misappropriation by other users of any personal information or content that
you contribute to any Social Media Applications.
Where you
provide or contribute any data to Us through a Social Media Application or
another of Our services, you warrant that the data is accurate at that point in
time. Where possible, We will desensitise the data so
that it does not contain your Personal Information. You acknowledge that the
data may be aggregated, or form part of a sample and that the nature of the
results or sample may change over time.
Security
BQLD Apps
requires all staff to keep Personal Information confidential.
BQLD Apps
takes all reasonable steps to protect the physical security of information and
to prevent unauthorised access to Personal Information such as restricted
access to records, passwords, and firewalls.
We strive
to ensure the security, integrity and privacy of Personal Information submitted
to Our website.
Unfortunately,
no data transmission over the internet can be guaranteed to be totally secure
and you acknowledge and accept this risk when accessing and using Our website.
We will endeavour to take reasonable commercial steps to protect Personal Information you provide Us, whether kept in electronic form or hard copy, including in relation to your use of the website and ensure its security on Our systems.
Our
employees are obliged to respect the confidentially of any Personal Information
held by Us. However, We will not be held responsible
for any loss or damage which is directly or indirectly caused by unauthorised
access to your Personal Information.
Variations
It is possible
that We will change our privacy policy from time to time. Any changes will be
posted on Our website. You acknowledge that We work in a dynamic business
environment and from time to time it may be necessary to review Our privacy
policy.
You will
always be able to find the current version of Our privacy policy on Our website.
How you can access your Information
You may
access and request that we update or correct your personal information by
contacting admin@bqld.au by email.
Requests will be dealt with as quickly as possible, and We will endeavour to
respond within 21 days.
In some
circumstances, We may refuse to give you access to
personal information and in these circumstances We will explain why (e.g. it
may be a conflict of interest to provide the information).
Complaints
If you have a complaint about the way your Personal Information has been used, please refer the complaint to Us. Your complaint will first be investigated on an in-house basis by a person not directly involved with the complaint. Please email the details of any complaint to admin@bqld.au
In the
event that you are still not satisfied, We will advise
you of further complaint resolution processes which are open to you and which
We will follow in order to resolve your complaint.
How to Contact Us
You may
request further information about the way We manage your Personal Information
by emailing admin@bqld.au.
CREDIT REPORTING POLICY
We may also
be bound by the credit reporting provisions of the Privacy Act and the Credit
Reporting Code registered under the Privacy Act. Where We provide services to
you on credit (that is, you will pay for those services after We start
providing them to you), We are a credit provider for the purposes of the
Privacy Act.
This Credit
Reporting Policy describes how We manage credit-related information about
individuals (credit information). It does not apply to the collection or use of
credit related information about corporations.
We will
ensure that all personal information (including credit information) which We
handle is managed in accordance with the Privacy Act and other applicable laws
protecting privacy.
We may
collect, hold and use certain credit related
information about you. We will generally only obtain this information from you.
We will not routinely collect or exchange information with credit reporting
bodies and other credit providers unless you authorise Us to do so. We use
credit related information to assist Us in determining whether We will provide
or continue to deal with you on credit and to manage Our relationship with you.
Credit related information includes your name and contact details, your credit
history (including any repayments or late repayments you have made), any credit
rating or credit assessment score that We calculate; and details of any credit
related court proceedings or insolvency applications that relate to you.
We will
securely store all credit related information that We collect or hold about
you.
Disclosure of credit information
Unless
otherwise required by law, We will only disclose your
credit related information to third parties in limited circumstances as
permitted by the Privacy Act. We may disclose your credit related information
to parties that provide credit related services to Us such as debt collectors, credit
management agencies and Our agents. We may also disclose your credit related
information to a third party that you or We request act as a guarantor in
relation to any credit provided to you. We may also disclose credit information
to credit reporting bodies where there has been a default in payment. We will
provide at least 14 days’ notice of our intention to disclose default
information to a credit reporting body before making any such disclosure. We
will not disclose any credit information to any recipient located outside of
Australia.
Other
circumstances where We may disclose your credit related information include
where required by law or the order of a court or tribunal and where you
otherwise expressly consent to the use or disclosure.
Access & corrections
Consistent
with our Privacy Policy, you may request access to any credit related
information that We hold about you.
If you
request that We correct any credit related information that We hold about you, We will endeavour to respond to that request within 21 days
(or such longer period as you may agree) and correct any credit related
information that We hold about you that We are satisfied is inaccurate,
out-of-date, incomplete, irrelevant or misleading.
Complaints
You may
complain about any failure by Us to comply with Part IIIA of the Privacy Act or
the Credit Reporting Code. If your complaint relates to Our failure to provide
access to or to correct any credit related information that We hold about you,
you may lodge a complaint directly with the Office of the Australian
Information Commissioner (for more information, please see www.oaic.gov.au
). If your complaint does not relate to these matters, you must first
lodge a complaint with Us in accordance with the procedure set out in our
Privacy Policy, which sets out how We will deal with such complaints.
A complaint
may be lodged by contacting Us directly or by emailing admin@bqld.au.